International students face struggles when adapting to the host country. They are more susceptible to mental health problems than domestic students. While Conversational User Interfaces (CUIs) are increasingly researched and implemented, research on how they may help international university students is still scarce. Thus, we conducted participatory design workshops with international students who shared their perspectives and struggles of studying abroad, in which they also envisioned CUIs as aids to support their transitions. Participants proposed features of a CUI to address uncertainty, loneliness, and misunderstandings of cultural differences. Our paper reveals international students' needs and provides design implications for CUIs to support their well-being.
翻译:国际留学生在适应东道国时面临诸多挑战,他们比本土学生更容易出现心理健康问题。尽管对话式用户界面(CUIs)的研究与应用日益增多,但关于如何帮助国际高校留学生的研究仍显不足。为此,我们与国际留学生共同开展了参与式设计工作坊,分享他们在留学过程中面临的困境与见解,并构想将CUI作为辅助工具支持其过渡期。参与者提出了CUI应具备的功能,以应对不确定性、孤独感及文化差异带来的误解。本文揭示了国际留学生的需求,并为支持其福祉的CUI设计提供了指导性建议。