Workplace meetings are vital to organizational collaboration, yet relatively little progress has been made toward measuring meeting effectiveness and inclusiveness at scale. The recent rise in remote and hybrid meetings represents an opportunity to do so via computer-mediated communication (CMC) systems. Here, we share the results of an effective and inclusive meetings survey embedded within a CMC system in a diverse set of companies and organizations. We link the survey results with objective metrics available from the CMC system to identify the generalizable attributes that characterize perceived effectiveness and inclusiveness in meetings. Additionally, we explore a predictive model of meeting effectiveness and inclusiveness based solely on objective meeting attributes. Lastly, we show challenges and discuss solutions around the subjective measurement of meeting experiences. To our knowledge, this is the largest data-driven study conducted after the pandemic peak to measure and understand effectiveness and inclusiveness in real-world meetings.

翻译：工作场所会议对组织协作至关重要，但在大规模测量会议有效性与包容性方面进展甚微。近年来远程和混合会议的激增为通过计算机中介通信系统实现这一目标提供了契机。本文分享了嵌入在多元化公司和组织的计算机中介通信系统中的有效与包容性会议调查结果。我们将调查结果与计算机中介通信系统提供的客观指标相关联，以识别表征会议感知有效性与包容性的泛化属性。此外，我们探索了仅基于客观会议属性的会议有效性与包容性预测模型。最后，我们展示了围绕会议体验主观测量所面临的挑战并讨论了解决方案。据我们所知，这是疫情高峰期后开展的最大规模数据驱动研究，旨在测量和理解真实会议中的有效性与包容性。