Logs play a critical role in providing essential information for system monitoring and troubleshooting. Recently, with the success of pre-trained language models (PLMs) and large language models (LLMs) in natural language processing (NLP), smaller PLMs (such as BERT) and LLMs (like ChatGPT) have become the current mainstream approaches for log analysis. While LLMs possess rich knowledge, their high computational costs and unstable performance make LLMs impractical for analyzing logs directly. In contrast, smaller PLMs can be fine-tuned for specific tasks even with limited computational resources, making them more practical. However, these smaller PLMs face challenges in understanding logs comprehensively due to their limited expert knowledge. To better utilize the knowledge embedded within LLMs for log understanding, this paper introduces a novel knowledge enhancement framework, called LUK, which acquires expert knowledge from LLMs to empower log understanding on a smaller PLM. Specifically, we design a multi-expert collaboration framework based on LLMs consisting of different roles to acquire expert knowledge. In addition, we propose two novel pre-training tasks to enhance the log pre-training with expert knowledge. LUK achieves state-of-the-art results on different log analysis tasks and extensive experiments demonstrate expert knowledge from LLMs can be utilized more effectively to understand logs.

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