Artificial intelligence (AI) has brought benefits, but it may also cause harm if it is not appropriately developed. Current development is mainly driven by a "technology-centered" approach, causing many failures. For example, the AI Incident Database has documented over a thousand AI-related accidents. To address these challenges, a human-centered AI (HCAI) approach has been promoted and has received a growing level of acceptance over the last few years. HCAI calls for combining AI with user experience (UX) design will enable the development of AI systems (e.g., autonomous vehicles, intelligent user interfaces, or intelligent decision-making systems) to achieve its design goals such as usable/explainable AI, human-controlled AI, and ethical AI. While HCAI promotion continues, it has not specifically addressed the collaboration between AI and human-computer interaction (HCI) communities, resulting in uncertainty about what action should be taken by both sides to apply HCAI in developing AI systems. This Viewpoint focuses on the collaboration between the AI and HCI communities, which leads to nine recommendations for effective collaboration to enable HCAI in developing AI systems.
翻译:人工智能(AI)带来了诸多益处,但若开发不当也可能造成危害。当前的发展主要受"技术中心"方法驱动,导致了诸多失败案例。例如,AI事故数据库已记录了超过一千起与AI相关的事故。为应对这些挑战,以人为中心的人工智能(HCAI)方法得到推广,并在过去几年中获得日益增长的认可。HCAI倡导将AI与用户体验(UX)设计相结合,这将推动AI系统(如自动驾驶汽车、智能用户界面或智能决策系统)的开发,以实现可用/可解释的AI、人类可控AI和伦理AI等设计目标。尽管HCAI推广工作仍在继续,但尚未具体解决AI与人机交互(HCI)社区之间的协作问题,导致双方在应用HCAI开发AI系统时应采取何种行动存在不确定性。本观点聚焦于AI与HCI社区之间的协作,据此提出九项有效协作建议,以在AI系统开发中实现HCAI。