What does work and career success mean for those who secure their work using digital labor platforms? Traditional research on success predominantly relies on organizationally-centric benchmarks, such as promotions and income. These measures provide limited insights into the evolving nature of work and careers shaped at the intersection of digital labor platform technologies and workers' evolving perspectives. Drawing on data from a longitudinal study of 108 digital labor platform workers on Upwork, we (1) identify seven dimensions of success indicators that reflect workers' definitions of success in platform-mediated work and careers, (2) delineate three dimensions of digital labor platforms mediating workers' experiences of success and (3) examine the shifting perspectives of these workers relative to success. Based on these findings, we discuss the implications of platform-mediated success in workers' labor experiences, marked by platformic management, standardization, precarity and ongoing evolution. Our discussion intertwines CSCW scholarship with career studies, advancing a more nuanced understanding of the evolving perspectives on success in platform-mediated work and careers.
翻译:对于通过数字劳动平台获取工作的人来说,工作和职业成功意味着什么?传统的成功研究主要依赖以组织为中心的衡量标准,例如晋升和收入。这些标准对于理解在数字劳动平台技术与工作者不断演变的观念交汇处所塑造的工作和职业本质,提供的洞见有限。基于对Upwork上108名数字劳动平台工作者的纵向研究数据,我们(1)识别了反映工作者对平台中介的工作和职业成功定义的七个成功指标维度,(2)阐述了数字劳动平台中介工作者成功体验的三个维度,以及(3)考察了这些工作者相对于成功的观念转变。基于这些发现,我们讨论了平台中介的成功对工作者劳动体验的影响,这些体验以平台化管理、标准化、不稳定性和持续演变为特征。我们的讨论将CSCW(计算机支持的协同工作)研究与职业研究相结合,推动了对平台中介的工作和职业中成功观念的演变形成更细致的理解。